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Frequently Asked Questions

Do I need a doctor’s referral?

Physiotherapists are first contact practitioners; therefore a referral is not required. If however, you are a Department of Veterans’ Affairs patient or you wish to claim under the Government’s Chronic Disease Management scheme (formerly EPC scheme), you will require a referral from your GP.

Are rebates available for physiotherapy treatment?

Patients with Private Health Insurance that includes “extras cover” may be covered for physiotherapy. It is best to check with your health fund first if you aren’t sure.  Our clinic is equipped with a Hicaps on-the-spot claiming facility, which means you will only be required to pay the gap, if one applies. Please bring your private health insurance card with you on the day of treatment, as we are unable to backdate the service. If you do forget your card, you will need to submit your receipt and claim form directly to your health fund.

If your GP has given you a Chronic Disease Management referral form, please bring this form with you to your appointment. Under this scheme the government will rebate approximately $52 for up to a total of 5 visits each calendar year, through Medicare. Our usual treatment charges apply, so you will only be out of pocket for the gap amount. If you have any queries regarding this, please phone our reception staff on 0356 221111.

How long will the session take?

Each physiotherapist works to their own preferred treatment times. Initial consultations range from 30-45 minutes, continuing/standard consultations range from 20-30 minutes. If your condition is complex and you think you will require a longer treatment time, please speak with one of our receptionists regarding this.

Do you have late cancellation fees?

We require 24 hours notice to cancel an appointment. We appreciate your time is precious, and so is ours. If you do fail to attend a scheduled appointment or give notice of your intention not to attend with less than 24 hours, you may be charged a cancellation fee (75% of your allocated treatment fee). We are a busy clinic and often have people on waiting lists – it is difficult to offer these people an appointment with less than 24 hours notice.

We appreciate it can be difficult to remember an appointment scheduled well in advance, so we send out SMS reminders to your mobile the day before your appointment.

Do you treat Workcover & TAC patients?

Workcover & TAC funded patients are welcome to attend for physiotherapy. It is best to speak with one of our receptionists and clarify whether a gap fee will be incurred if you are a Workcover or TAC patient. TAC patients are bulk billed by most of our physiotherapists. Workcover patients are currently subject to a gap fee. Please speak with one of our receptionists to clarify this if you are unsure.

What do I need to wear?

It is advisable to wear loose fitting, comfortable clothing. In the case of lower limb injuries, you may want to bring your own shorts to change into. For women with shoulder injuries, please consider wearing a “normal” bra and not a sports bra or crop top – they block the physiotherapist’s view of the shoulder blades!